Contact Us: (508) 295-2011     Email:  relax@thematrixspa.com
Tuesdays 10-4
Wednesdays & Thursdays 10-8
Fridays 10-5
Saturdays 9-3

SALON POLICIES

It is our desire to fulfill your every treatment need.  The utmost care is taken for your health and safety, including Federal and State approved sanitation and disinfection methods; as well as proper safety precautions and safe procedures performed by licensed, expert Nail Professionals, Massage Therapists & Estheticians.


APPOINTMENT SCHEDULING

We suggest that you book your next appointment in advance to insure your day & time preferences may be accomodated.  Please call 508.295.2011 to schedule or click hereto schedule online.

If possible, please arrive a few minutes before your appointment time to allow you to become comfortable and relaxed before we begin.  Should you arrive late, we may need to adjust your services/treatments so that our professionals will remain on time.  After twenty minutes, you may need to reschedule your service.  If you decide to downgrade your scheduled appointment, there will be a thirty percent surcharge fee of the original service price added to your selected service.

The Matrix reserves the right to refuse service to anyone, without a refund, for inappropriate actions or language. We ask that you keep conversation volume low and to refrain from the use of cell phone/pagers while at The Matrix so everyone can enjoy a peaceful experience.


RESCHEDULING

If your preferred service professional is unable to deliver service due to unforeseen circumstances (illness, weather, etc.), you will have the discretion to reschedule your appointment for a different time or request to be placed with another professional.

CANCELLATIONS

If you must cancel an appointment, 24-hour notice in advance is required or you will be charged 50% (or $25.00) of the price of your cancelled service at your next appointment, which will need to be secured with a credit card.  

NO SHOW

If you do not show up for your appointment, not only will we be worried about you, you will be charged a 'no-show' fee equal to 50+% of the missed service amount payable in cash at your next appointment.

For clients who schedule a same-day appointment, cancellation fees apply as above.

PAYMENT

We accept Cash, MasterCard, Visa and Gift Certificates.  Matrix VIP's may present a personal check.  Payments in excess of service/treatment charges will be applied as salon credit and not in cash or as a credit card refund.

RETURNS

We do not offer refunds, returns or exchanges on retail items or services/treatments.

GIFT CERTIFICATES

Gift Certificates are available for any denomination towards services and are not redeemable for cash, Blackbox items, jewelry or gratuities.  Please be sure to have your Gift Certificate with you upon check-in at Reception.  Please do not forget or lose your Gift Certificate.  The Matrix is not responsible for lost or stolen Gift Certificates and you will be responsible for a different method of payment.

FACILITY

Complimentary spring water, herbal tea, coffee, and light snacks are available throughout the day.  Specialty lunch available with packages for additional charge.  All beverages in treatment areas must be covered per MA State Board Rules & Regulations.

HEALTH CONDITIONS

During your personal consultation, please provide us with all pertinent information required regarding your health history.  This will allow us to recommend specific treatments just for you, as well as keep us informed as to any adjustments we may need to make for your services/treatments.  All information you provide is required and will be kept in strict confidence, per Massachusetts State Law.  Please be sure to keep us up-to-date on any/all changes.

CHILDREN

We are quite possessive of our time with you - therefore it is appreciated if you will make other arrangements for your child(ren) while you are with us.  We apologize, however we will be unable to perform your service(s) if your child(ren) are with you at your appointment.  Children under the age of 18 must have a parent/guardian available to sign a consent form in order to receive service(s); under age 10 a parent/guardian must be present during service(s).

CELL PHONES & PAGERS

Please place cell phones and wireless communication devices on 'silent', 'vibrate' or turn 'off', for your relaxation and the comfort of other guests.

PRICES AND POLICIES

Services, treatments, packaging, products and prices are subject to change without notice.  These policies may be changed at any time at the discretion of The Matrix.

When receiving services/treatments at The Matrix we have the right to allow you 5 business days to come back to us if you are unsatisfied with your service.  Any service issues after 5 days are null and void and you will be responsible for payment of 'redo' service.  The Matrix does not refund any money on any services/treatments.

GRATUITY

In appreciation to our staff for outstanding service, gratuities may be given at your discretion.  For your convenience gratuity envelopes are located at the front reception desk.  The industry average ranges from 15-25% of the service fee.  We do NOT accept gratuity on credit cards or checks.  Thank you.

APPRECIATION PROGRAM

In honor of Teachers, college students, Nurses, Doctors, Police personnel, Fire Department personnel, Active Duty Military / Reserves, Military Veterans ~

10% complimentary discount OFF any treatment.

The program is meant to enhance the lives of those who work to improve, protect and maintain our communities and children by discounting our treatments for them.  Proper I.D. please.